Zandi Rugs Free Shipping: U.S. & Canada & Mexico
Free shipping applies to all items (except Furniture), and will ship from our offices in the USA or directly from the point of origin. Products typically ship between 5 - 7 business days from the time payment is processed (depending on availability). Custom orders may take longer to ship; free shipping applies to all States within the North America, via FedEx Ground, UPS ground, or other transportation companies.
USA & Canada & Mexico residents are responsible for any handling fees, State sales tax, and (optional) insurance fees. In the event a product must be sourced from outside the U.S. & Canada & Mexico customers with Special order, will be responsible for any applicable Customs and Duty charges. Extra charges apply if you require Express Shipping.
All merchandise is shipped once payment is received and cleared through Zandi Rugs bank account. As a courtesy, we will always notify our clients upon the date on which the merchandise is shipped and the expected arrival date. Once merchandise has been shipped, we will notify customers via email, including a package tracking number. We utilize UPS, FedEx, and other reputable transportation providers to ensure each package is tracked and fully insured.
Delivery and Title: Zandi Rugs will make every reasonable effort to schedule deliveries promptly; however delivery dates are only estimates, and subject to delivery schedules from UPS, FedEx, etc., and are therefore not liable for any delays.
Delivery to a carrier will constitute delivery to customer and any risk of loss will pass to the customer. However, title shall remain with Zandi Rugs until full payment has been received for the product. Invoiced product held at customer request will be done so at customer risk and cost. Special order deliveries depend upon the product complexity and availability. Custom products will be handled separately. Any delays in product delivery do not entitle customer to a refund or cancellation.
Damage from Shipment: Zandi Rugs encourages all customers to pay for the optional delivery insurance provided by UPS, FedEx, or other transportation carrier. Any shipment visibly damaged should be opened in the presence of delivery personnel to ensure product integrity. If the product damaged due to shipping, report it immediately to the delivery carrier and Zandi Rugs. We encourage you to document the issue to expedite the processing of any claim. These issues must be documented in writing and sent to Zandi Rugs the same day of delivery.
Returns / Exchanges: As a matter of policy, Zandi Rugs will only provide exchanges of handmade Persian Rugs, and no refunds after 30 days. The return shipping, (optional) insurance, handling, customs, duties, and any other fees will be charged on the customer's account. Customers can schedule an exchange for handmade Persain Rugs by requesting an Authorization Code via email at firstname.lastname@example.org and by sending us a copy of your original invoice and receipt by mail. Requests made without receipts may result in delays. Be sure to include your contact information (email, phone, fax) so we can send the Authorization Code, packing instructions, and return address.