What (www.zandirugs.com) Return Policy? How does it work?
ABC Rugs Kilims’ returns policy gives you an option to return or exchange items purchased on (www.zandirugs.com) for any reason within the specified return period (check the product details page for the same). We only ask that you do not use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.
FREE SHIPPING AND EASY RETURN
Free shipping applies to all items (except Furniture), and will ship from our offices in the USA, Canada, or directly from the point of origin. Products typically ship between 5 – 7 business days from the time payment is processed (depending on availability). Custom orders may take longer to ship; FREE SHIPPING applies to the USA only, via FedEx Ground, UPS Ground, USPS, or other transportation companies.
All merchandise is shipped once payment is received and cleared through Zandirugs.com (ABC Rugs Kilims Inc) bank account, PayPal. As a courtesy, we will always notify our clients of the date on which the merchandise is shipped and the expected arrival date. Once merchandise has been shipped, we will notify customers via email, including a package tracking number. We utilize UPS, FedEx ground, and other reputable transportation providers to ensure each package is tracked and fully insured.
Satisfaction guaranteed or your money back!
Buying a high-quality product online without the ability to touch and feel it first can be a difficult decision. This is especially true in selecting a genuine Oriental rug, where the quality is most truly appreciated when felt. However, you should also understand the tremendous savings buying online can bring you.
We are aware of this concern, and although we know that you will absolutely love your rug when you see it up close; we provide a full 30-Day Money-Back Guarantee with absolutely no questions asked.
If after a 30-day trial period as part of your home, you decide you are in any way unhappy with your rug just let us know. We will immediately arrange a refund of your purchase, less the shipping and handling costs.
So, rest assured, from one of the best guarantees in the business, that you will be completely satisfied with your rug, not just for 30 days but for years and years beyond.
How long will delivery take?
Zandirugs.com will make every reasonable effort to schedule deliveries promptly; however, delivery dates are only estimating, and subject to delivery schedules from UPS, FedEx Ground, USPS, etc., and are therefore not liable for any delays.
Delivery to a carrier will constitute delivery to the customer and any risk of loss will then pass to the customer. However, the title shall remain with Zandirugs.com until full payment has been received for the product. Invoiced products held at customer request will be done so at the customer’s risk and cost. Special order deliveries depend upon the product complexity and availability. Custom products will be handled separately. Any delays in product delivery do not entitle the customer to a refund or cancellation.
Damage from Shipment
We encourage all customers to pay for the optional delivery insurance provided by UPS, FedEx Ground, USPS, or other transportation carriers. Any shipment visibly damaged should be opened in the presence of delivery personnel to ensure product integrity. If the product is damaged due to shipping, report it immediately to the delivery carrier and us. We encourage you to document the issue to expedite the processing of any claim. These issues must be documented in writing and sent to Zandirugs.com on the day of delivery.
Please note that shipping cost back to our warehouse is the responsibility of the clients except in cases where the rug may be defective. We do not provide refunds because of rugs damaged or soiled while in the client’s possession.