Shipping Policy

Thank you for visiting and shopping at (www.zandirugs.com). At Zandi Rugs, we always strive to find environmentally friendly solutions for a luxury home décor for your home.

All our designer pieces are shipped in eco-friendly packaging, or you can opt for our signature yellow packaging at no additional cost. Following are the terms and conditions that constitute our Shipping Policy.


Domestic Shipping Policy
Shipment processing time
All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

Shipment methodEstimated delivery timeShipment cost
FedEx/UPS Ground5-7 business daysFree

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, Insurance, and Taxes
www.zandirugs.com is not responsible for any customs, Insurance, Duties, and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
www.zandirugs.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We use FedEx/UPS to deliver your ordered goods. FedEx/UPS has proven to be the shipping company that manages the deliveries in the best way. Normally, your order is delivered to your door. In some areas, the packages are delivered to the nearest delivery/pickup point if no one was present at the time of delivery. Shipping costs are shown when you enter the checkout page. You can also see the shipping costs in the shopping cart by selecting the country and entering your postal code.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.